Translating data to insights to support international expansion and growth.

A hub for everyone.

It all began 10 years ago with a simple belief: Students Deserve Better. That’s why we built The Student Hotel, a place for young people to find their purpose and change the world, to shape the future. As our community grew, we grew with them – evolving into a hybrid space with hotel rooms for tourists, co-living for travellers, coworking for digital nomads and a creative playground for entrepreneurs and locals.

Starting with their first location in our hometown Rotterdam, the Social Hub is now rapidly expanding into Europe. Occupying 21 hotels at this moment, TSH just secured a 350+ million investment to help achieve its growth ambitions of 50 hotels before 2030.

To foster this growth sustainably, IT had to grow at the same pace, supporting the business in their requirements. And because TSH is hyper data-driven, their current local datawarehouse solution could not keep up, hence why they started looking for a partner that would support their ambitions.

Project details

Client: The Social Hub (formerly The Student Hotel)
Expertise: Dataplatform, Data Engineering, Business Intelligence, AI
Market: Hotels & Leisure
Core systems: MEWS

Key takeaway

A scalable foundation and instant insights for hotels who run on MEWS.

The hotel business is notorious for its focus on metrics. But to get the insights they need it’s imperative to centralize all data sources and create a single source of truth to fuel those metrics. Because we are a MEWS enterprise partner, we can instantly setup an end-to-end dataplatform to transform MEWS data into game changing insights. Within days your business will see where they are leading, and where they are lagging.

Easily access powerful dashboards with relevant KPIs, insights, and trends to help your business make the better decision every time. Use our AI-powered brain to answer your business questions when they want it, how they want it.

The only question you need to ask yourself is how long you want to wait to fuel your decisions with the best insights.

How to digitally support an organization that doubles in size year after year.

In the past 2 years, The Social Hub secured more than 500 million euro to fund it’s ambitions to develop hotels all around Europe. Opening up new hotel after new hotel puts a lot of pressure on your business, especially the supporting functions like IT.

We started our partnership with TSH in building management dashboards that transformed data into insights. The business soon caught on and the local IT solutions wasn’t able to put up with the business requirements anymore. TSH asked us to draft a proposal for a dataplatform that could infinitely scale with their business model without having to pay top dollar or have to sign multi-year license agreements.

Since TSH was already invested in the Microsoft stack, we proposed to deploy our Delta Lakehouse Dataplatform to establish a sustainable basis for TSH to thrive upon. Within a few weeks, we migrated the old datawarehouse into the new dataplatform and worked tightly together with MEWS, their Property Management System, to extract all relevant information and turn it into game changing insights.

Lightning fast,
Cost effective,
Unlimited scalability.

Delta Lake is the optimized storage layer in the Data Lakehouse Platform that serves as a base for storing data and tables. Delta Lake is open-source and provides reliability to the data lake. It enables scalable metadata management, ACID (Atomicity Consistency Isolation Durability) transactions via a file-based transaction log for Parquet data files. Delta Lake is built on Parquet and is completely compatible with Spark APIs.

It can be used on top of any data lake effectively and cheaply since it is open-source software. The Delta Lake enables close integration with Structured Streaming and enables you to use a single data copy for both batch and streaming processes thereby delivering fast, high volume incremental processing.

Key deliverables

A single source of truth

Gone are the excels with it’s siloed data and unverified truths. Now, TSH is able to deliver a shared single source of truth, accessible via Power BI or even Excel.

Battling fraud

By reducing the time to insight, TSH is battling bad actors head-to-head, trying to prevent fraud can happen instead of signalling it when it’s already too late.

Ready for AI

The dataplatform and Business Insights are just the first step on a very successful mission. The Delta Lakehouse prepares TSH to start with AI to create more customer value and

What's next?

Servicing customers even better

By combining more and more data, TSH is able to learn even better what customers want before they know they want it. And with a Delta Lakehouse platform, TSH only needs to think of the business case and the platform will be able to handle it cost effectively and with superior processing power.

Enabling self-service insights via the digital brain with AI

What if you could just ask your question and it would be answered instantly - based on a single source of truth? A lot of people know what insights they need to do their job best. But they need to know how to translate their natural language question into computer language. We are pioneering in the field of AI with a digital brain for business - this will allow business users to ask questions in their own language and AI will translate it into computer language, derive the insights from raw data, and translate the results back to human language. This way, IT is no longer the bottleneck for answering vital questions, but is supporting the business to ask those very essential questions when they want, how they want in the language they want.

Automating decision making and suggested actions with AI

Making better decisions often comes down to outweighing pro's and cons. Once you've realised your single source of truth, AI can start helping you make better operational decisions by continuously analyzing multiple datapoints, calculating scenarios, learning from human decisions, and suggesting better decisions to humans. If those suggested decisions become the standard, AI can automate them, freeing up your valuable workforce to do work AI still cannot do.